Refund Policy

We want you to be satisfied with your purchase. Here is how our refund process works.

Last Updated: January 11, 2026

1. Eligibility for Refund

Customers who request a refund within 24 hours of the transaction are eligible for a full refund. We believe this gives you sufficient time to explore our platform, verify the quality of our listings, and check if they are suitable for you.

Please note: Refund requests submitted after this 24-hour window will not be eligible for a refund, partial or otherwise.

2. Requesting a Refund

To locate your account and process your request efficiently, please ensure you follow these steps:

  • You must send the email from your Registered Email Address.
  • Please verify your identity by mentioning your Registered Phone Number in the email body.
  • Send your request to: [email protected]

Important Next Step: After you request a refund, we will send you an email asking for confirmation. Please reply to that email within 48 hours to verify your request and process the refund.

3. Refund Processing & Timeline

Once your refund request is approved by Stepset, we will initiate the transaction immediately.

Processing Responsibility:

We utilize third-party payment gateways (Razorpay and Cashfree) to process all financial transactions. Once a refund is initiated from our dashboard, the processing time is determined solely by the banking system and the payment gateway.

  • Timeline: Refunds typically appear in your account within 5-7 business days.
  • Delays: We have no control over bank processing times. We cannot expedite this process once the funds have left our system.
  • Tracking: If you do not receive the refund within the specified timeframe, we will provide you with a Refund Reference ID (ARN/RRN). You must use this ID to contact your bank or the payment gateway's support for status updates.

4. Plan Cancellation

If you wish to cancel your plan, you can send an email to [email protected] within 24 hours of purchase to request cancellation and a full refund.

5. Contact Us

If you have any questions about our refund policy, please contact us at [email protected]